Privacy and cookie Policy

Last Updated: 13 January 2026

1.1 Introduction

Kitchens By Design Uk Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data when you visit our website
and use our services.

1.2 Data Controller

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:
Kitchens By Design Uk Ltd
Address: Chase Bureau Accountants, 1 Royal Terrace, Southend-On-Sea, SS1 1EA Essex, United Kingdom.
Email: sales@kbduk.com

1.3 Data We Collect

We may collect and process the following data:

  • Identity Data: Name, surname.
  • Contact Data: Email address, phone number, and home address (for site surveys and installations).
  • Technical Data: IP address, browser type, and usage data via cookies.
  • Project Data: Information regarding your home layout and kitchen requirements.

1.4 How We Use Your Data

We use your information to:

  • Provide quotes and design consultations.
  • Fulfil contracts for kitchen supply and installation.
  • Respond to enquiries made via our contact forms.
  • Send marketing communications (only if you have opted in).

1.5 Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  1. Contractual Necessity: To perform the contract we are about to enter into or have entered into with you.
  2. Consent: Where you have given us clear consent to process your data (e.g., for newsletters).
  3. Legitimate Interests: For website security and improving our services.
  4. Legal Obligation: To comply with UK tax or accounting laws.

1.6 Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, accounting, or reporting requirements.

1.7 Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or erasure of your data.
  • Object to or restrict the processing of your data.
  • Request the transfer of your data (data portability).

To exercise these rights, please contact us at sales@kbduk.com.
You also have the right to make a complaint at any time to the
Information Commissioner’s Office (ICO),
the UK supervisory authority for data protection issues
(www.ico.org.uk).

2.1 What are cookies?

Cookies are small text files placed on your device to collect standard internet log information
and visitor behaviour information.

2.2 How we use cookies

We use cookies to improve your experience on our website, including:

  • Strictly Necessary Cookies: Essential for the website to function (e.g., security, load balancing).
  • Analytical/Performance Cookies: To monitor website traffic and improve user experience (e.g., Google Analytics).
  • Functionality Cookies: To recognise you when you return to our website.

2.3 Managing Cookies

You can set your browser not to accept cookies; however, some of our website features may not function as a result.
You can also manage your preferences via the cookie banner on our homepage.

1. The Cookie Banner

  • The banner must appear immediately upon the first visit.
  • Important: You must not drop non-essential cookies (like Google Analytics or Facebook Pixel) until the user has clicked “Accept”.
  • Provide a “Reject All” option that is as easy to click as the “Accept All” option.

2. Contact Forms

  • Include a link to the Privacy Policy near the “Submit” button.
  • Add a checkbox for marketing:
    “Tick here if you would like to receive design inspiration and offers via email.”
    (This must not be pre-ticked).

3. ICO Registration

Most UK businesses that process personal data electronically must register with the
Information Commissioner’s Office and pay a data protection fee
(usually around £40–£60 per year for small businesses).
You can check if you need to pay here:
ico.org.uk/fee-checker.

4. Security (SSL)

Ensure your website URL starts with https://.
This encrypts the data sent from your contact forms.